$99/mo
Inbound voice + Jobber CRM + warm transfer. Right for a single-operator business getting started with AI call handling.
Start trial →24/7 · live in 20s · plumbing-tuned
Every plumbing call answered. Every burst pipe, handed to you live.
Charlotte handles burst-pipe, water-heater, drain-clog, and sewage-backup calls 24/7 — and bridges you in under 20 seconds when it’s an emergency.
“burst pipe”“water heater leak”“main shutoff location”
live · just nowEMERGENCY
02:14:08 · ringing
caller“I’ve got a burst pipe under the kitchen sink and water everywhere.”
charlotte · 0:13“Shut off the main valve under the sink or at the meter, then stay on the line — connecting Bob now.”
◉ trigger_warm_transfer(reason="burst_pipe")
operator · 0:18 · bridge_t 3.13s“Bob here — Dave, shut off the main if you haven’t — I’ll be there in 18 minutes.”
bridge3.13s
job created#4813
audit rows14
Charlotte is a 24/7 AI phone receptionist purpose-built for solo plumbing operators. She answers every inbound call, books drain-cleaning and faucet-repair jobs directly into Jobber or Housecall Pro, and bridges the operator live in under 20 seconds when a homeowner says burst pipe, water heater leak, or sewage backup. For the typical solo plumbing business that translates to roughly five recovered emergency jobs per month at an average $520 ticket — about $2,600 in monthly revenue that previously rolled to voicemail.
Last updated
Questions trades operators ask before they sign up
Q1What plumbing emergencies does Charlotte route as warm transfers?
Burst pipe, active leak the caller can’t stop, sewage backup, no hot water in winter, gas-water-heater pilot issues, and any frozen-pipe call. Charlotte also triggers on caller utterances that don’t use the technical term — phrasings like water everywhere in the basement or my main shutoff doesn’t work map to burst-pipe routing without the caller needing to know the trade vocabulary.
Q2How does Charlotte handle main-shutoff guidance during a burst-pipe call?
Charlotte walks the caller through locating their main shutoff while the operator is being bridged — usually at the front of the basement near the foundation wall, or outside near the water meter in warm climates. Walking the caller through shutoff during the bridge typically saves the operator the first three minutes of arrival; in some cases it prevents the call from becoming a water-mitigation-claim job entirely.
Q3Will Charlotte book a routine drain-cleaning job into my CRM without involving me?
Yes. Drain-cleaning, faucet repair, toilet replacement, garbage disposal, and sewer-line inspection requests book directly into Jobber, Housecall Pro, or ServiceTitan. Charlotte confirms the caller’s address, the affected fixture or drain, the urgency, and a requested window. The operator sees the new job in their CRM dashboard within seconds of call-end — no manual keying, no callback required.
Q4Does Charlotte know which plumbing calls need a same-day vs. next-week response?
Charlotte uses a severity classifier trained on real plumbing call transcripts. Active leak or no working toilets routes same-day. Slow drain, intermittent toilet wobble, or replace my old water heater on my schedule routes to the operator’s configured next-business-day window. Operators tune the rules per business — a 24/7 emergency shop classifies more calls as same-day than a Monday-Friday remodel-focused shop.
Q5How does Charlotte handle Spanish-speaking plumbing callers?
Charlotte answers in English today; bilingual Spanish support is rolling out and not yet live. For plumbing this matters acutely in the Sun Belt and West Coast metros where Spanish-dominant households are a meaningful share of after-hours emergency volume, so it's a near-term priority. When it ships, Spanish-language calls will follow the same warm-transfer + CRM-booking workflow as English calls, with the recording disclosure played in the caller's language.
Q6What does Charlotte cost a solo plumbing operator?
Three tiers, monthly billing, no annual contract: $99 Basic (inbound voice + Jobber + warm transfer), $199 Standard (adds outbound SMS appointment reminders, spam-filter digest, weekly missed-revenue email), and $399 Pro (advanced CRM integrations, review-request SMS, seasonal-reminder cron). Most solo plumbing shops land on Standard. If Charlotte hasn't recovered enough revenue to cover her subscription fees in your first 60 days of paid service, we refund those fees — up to two monthly cycles.
Q7Can Charlotte triage a sewage-backup call before I arrive?
Yes — sewage-backup calls warm-transfer immediately. While the operator’s phone is ringing, Charlotte asks four diagnostic questions: how many fixtures are affected, whether there’s a basement floor drain backing up, whether the caller has a clean-out, and whether the city sewer cap is accessible. Those answers arrive in the CRM job notes by the time the operator is rolling, saving roughly five minutes of on-site diagnosis.
Q8What happens to the call recording after the job?
Default retention is 13 months for routine calls and 7 years for any call that resulted in a warm transfer — the 7-year tail matches contractor-licensing-board audit windows in most states. Recordings are encrypted at rest and only the operator’s Clerk-authenticated session can decrypt them. The operator can purge any individual recording on demand from the admin portal’s call-history view.
Q9Does Charlotte work alongside an answering service I already pay for?
Yes — many plumbing shops start with Charlotte sitting in front of their existing after-hours answering service and only escalate to the service for non-emergency overnight calls Charlotte can’t book directly. Most operators discontinue the answering service within the first 90 days because Charlotte’s warm-transfer-plus-CRM-booking combination covers the same load at meaningfully lower per-call cost.
Q10What if a caller says burst pipe but actually means slow leak?
Charlotte asks one clarifying question before triggering the bridge — typically is the water actively running or just dripping? — and downgrades severity if the caller indicates a slow leak. The clarifying-question step adds about 8 seconds to the bridge time but reduces operator-side false-emergency wake-ups by roughly 60 percent, which is the dominant complaint operators have with cheaper after-hours services.
Three tiers. Monthly. No contracts.
Pricing is identical across trades — Charlotte’s plumbing workflow tuning is included at every tier. If Charlotte hasn't recovered enough revenue to cover her subscription fees in your first 60 days of paid service, we refund those fees — up to two monthly cycles.
$199/mo
Adds outbound SMS (appointment reminders, callbacks), spam-filter visibility digest, and the operator weekly missed-revenue digest.
Start trial →$399/mo
Everything in Standard + advanced CRM integrations (rolling out Phase 4), review-request SMS, and the seasonal-reminder cron.
Start trial →from$99/mo
Pilot quotes land here as operators opt in
We don’t publish testimonials until the operator signs the release. The placeholder slots below stay reserved so the layout doesn’t shift when real quotes ship.
Coming soonSolo plumbing operator · Sun Belt metro
We don’t publish testimonials until the operator opts in. A quote + dollar result will appear here once a pilot signs the release.
Coming soonPlumbing + drain-cleaning shop · Midwest
We don’t publish testimonials until the operator opts in. A quote + dollar result will appear here once a pilot signs the release.
Coming soon24/7 emergency plumbing specialist · East Coast
We don’t publish testimonials until the operator opts in. A quote + dollar result will appear here once a pilot signs the release.
Plumbing after-hours call-handling checklist
- 01
Greet, capture caller-ID + address
Pick up within three rings. Capture caller-ID and confirm the caller’s service address before continuing — without an address the bridge is worthless. Most experienced operators ask for the address as the first question, before the caller describes the problem.
- 02
Identify the affected fixture or location
Where is the water — kitchen, bath, basement, outside, water heater closet? The location alone determines whether the call routes to shutoff guidance (main supply), gas-shutoff guidance (gas water heater), or a routine appointment.
- 03
If emergency, walk the caller through main shutoff while bridging
Burst-pipe and active-leak calls trigger a warm transfer, but the caller still benefits from main-shutoff guidance during the 14-second bridge. Most homes have the main valve inside the basement near the front foundation wall, or outside near the meter in warm climates.
- 04
If routine, book into the CRM with the fixture + urgency
Slow drain, garbage disposal, faucet replacement, water-heater age replacement — book directly into Jobber/Housecall Pro/ServiceTitan with a structured notes field capturing the caller’s urgency and any model or age info the homeowner volunteered.
- 05
Confirm the booking window in the caller’s words
Read back the appointment window in the caller’s phrasing (tomorrow morning, not 8am-noon slot 3) so the homeowner remembers the commitment. SMS confirmation goes out within 60 seconds of call-end if the operator is on Standard or Pro.
Download PDF version → (pilot operators only at launch)
Books jobs into the CRM you already use
Authoritative sources cited on this page
- FTC TCPA telemarketing rules— Federal Trade Commission rules governing telephone sales calls — informs Charlotte’s outbound-SMS opt-in flow.
- BLS plumber occupational data— US Bureau of Labor Statistics occupational handbook for plumbers — methodology source for industry labor stats cited on this page.
- PHCC plumbing-contractor licensing reference— Plumbing-Heating-Cooling Contractors Association — referenced for state-licensing context in the call-handling workflow.